Together on solutions – How to do repair work in practice?
At KVIST, we’re exploring how repair and reuse can become a meaningful part of furniture’s lifecycle — without compromising on design, function, or climate goals. We're still early in the process, and we’d love your input.
At KVIST, we have always had a strong belief in quality, longevity, and responsibility. These are values we build our products – and our relationships – on. But as both society and legislation move towards greater circularity, new demands are being placed.
Demands on how we think about the lifecycle of furniture, how we handle repairs, and how we support our customers in extending the life of products – without compromising functionality or aesthetics.
Exploring the possibilities
Repair and reuse are not new concepts – but making them scalable, user-friendly, and commercially sustainable is a complex task. We have therefore initiated internal work to explore what solutions might be possible in the future.
And we want to do it right: A repair solution should make sense – not only financially, but also in terms of climate impact. If the CO₂ footprint of transport, logistics, and materials outweighs the benefit of repairing, it might not be the right solution.
It is important for us to emphasize that these are early ideas and tracks – not finished services. Our goal is to mature them in dialogue with customers, partners, and industry colleagues.
Preliminary ideas and directions
Here are some of the possibilities and thoughts we are looking at:
For private customers:
-
Should it be possible for the customer to perform minor repairs themselves?
-
Should the products have QR codes with access to guides, videos, and instructions?
-
If the repair is too demanding, could we refer to local craftsmen and at the same time offer our technical input?
-
Should we offer repair kits for individual products?
For business customers:
-
How can we handle the repair of larger batches – e.g., by offering collection, repair at our factory, and return?
-
Should we offer temporary replacement products, e.g., for restaurants that cannot operate without furniture?
-
Or should we replace the products with new ones and, together with our customer, resell the repaired furniture?
In all cases, we want to assess: Does the solution reduce overall resource use? Is it financially viable? And does it support a genuine move towards circularity – or risk becoming symbolic rather than impactful?
We are open to dialogue
We are still early in this development and do not have a finished model – but we know that we will not find the best solution alone.
Therefore, we would like to invite a dialogue: What needs do you see? What works – and what does not? Do you have experience with similar initiatives or wishes for what a repair service should include?
Share your thoughts with us
We believe that a good idea gets better by being shared and challenged. Therefore, we would very much like to hear your perspectives – whether you are a customer, partner, or simply share the ambition for a more responsible approach to furniture and consumption.
Share your thoughts: LinkedIn post